Storm Hawk® FAQ's
For the HP Ipaq hw6515 model:
- 1) How to restore Storm Hawk software after device has returned to factory setting due to power loss:
- i. Tap the Windows Start button at the upper left hand corner of the screen.
- ii. Select Programs
- iii. Select File Explorer
- iv. Ensure that you are in My Device folder. If not, locate the upside down arrow in the title bar at the top and select My Device from there.
- v. Locate either the SD Card or Storage Card folder and tap to select.
- vi. There will be a file that begins with the name Backup in some case there may be multiples of this file. Select the one with the oldest date and select restore if prompted. This will restore your device to the original Storm Hawk configuration. Click OK should it complete with errors message displays. When completed the device will restart.
- vii. When device returns to the Home Screen, disable Flight Mode. This will enable GPRS.
- viii. Follow normal operating procedure for connecting to the internet, launching Storm Hawk, and getting a GPS lock on your location.
- 2) What is an Default IME Error Message and how to prevent it:
- A default IME error normally appears since Windows Mobile devices experience difficulties restoring multithreaded application from 'smart minimization'. To prevent this from occurring in the future, please close the application by tapping 'File' and 'Exit' and refrain from using the 'smart minimize' icon in the top right hand corner of the screen ( the X button).
- Should you receive this error, simply soft reset the device by using your device and pushing it into the reset hole located to the right of the power connector.
- 3) Is your Storm Hawk not receiving data?
- If your Storm Hawk unit is not receiving data please check the following items:
- i. Ensure that you are connected to the internet. To do so, locate the G at the top of the screen to the left of your cellular signal indicator. Check to ensure that it is a smaller G with two opposing arrows under it to indicate that you are connected to the internet. If you should not show a cellular signal available but an X indicator to the right of the tower icon, please ensure the device is not in "Flight Mode". This can be checked by tapping the tower icon at the top of the screen and ensure that Flight Mode is off. If Flight Mode is on, just tap the link to turn Flight Mode off. Once Flight Mode has been deactivated, tap the G, and then tap Connect GPRS to connect to the internet.
- 4) Receiving Error 0 problem opening base.gst?
- This error is generated when Storm Hawk is unable to load the map files into the application. This can be caused by the external storage card not being inserted, or the map directory or files being removed from the storage card. Please contact Customer Service at (814) 235-8650 for further assistance.
- 5) Why is Storm Hawk not showing my location?
- When Storm is used for the very first time or after performing a system restore it defaults to Wichita, KS. To have it display your location, you will need to go outside and startup Storm Hawk as normal. Once all data has loaded, tap the icon below the map that looks like a satellite to activate GPS. Three rings will be displayed to indicate that it has been activated and within a few minutes the map will reposition to your location.
- 6) How Heat Index is calculated (Athletic Trainer only)?
- Heat index is calculated when the combination of temperature and humidity surpass 85 degrees.
- 7) If you see an orange dotted link across the screen?
- An orange dotted line displaying across the screen is due to a bad polygon warning from the NWS. Please contact Customer Service (814) 235-8650 to report this.
Customer Testimonials
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